Your questions answered

You may have a number of questions following the changes announced around the Bonus Bonds scheme, so we’ve provided the following FAQs to help answer these.

  • Expand/collapse listBonus Bonds wind up
    • Expand/collapse listCan I still cash in my Bonus Bonds?
    • Expand/collapse listWhat are reserves?
    • Expand/collapse listA lot of customers redeemed their bonds, what impact will it have on those who chose to leave their Bonus Bonds in?
    • Expand/collapse listHow long would it take to wind up the scheme?
    • Expand/collapse listWhat is the difference between closure and wind up?
    • Expand/collapse listWhat documents do I need to provide if I want to update my details?
    • Expand/collapse listWhy wasn’t I contacted directly about changes to the Bonus Bonds Scheme?
    • Expand/collapse listWhat if I find a Bonus Bonds certificate or bondholder card hidden away years from now – will I still be able to get paid out for the units I hold?
    • Expand/collapse listI bought Bonus Bonds as a gift. Who will receive the funds when the Scheme is wound up?
    • Expand/collapse listHow were we notified that the Bonus Bonds Scheme has gone into wind-up?
    • Expand/collapse listWill my cash-in request be processed if I have submitted it and it hasn’t been processed now that the Scheme has commenced wind-up?
    • Expand/collapse listI have left my funds in how will you pay me when the wind up has been completed?
    • Expand/collapse listI still have funds in the Scheme when it went into wind-up, what happens now?
    • Expand/collapse listThe Scheme has moved into wind-up, will I still be able to use MyBonusBonds?
    • Expand/collapse listMy Bonus Bonds are in the name of a Trust. How do I update the details?
    • Expand/collapse listOur Bonus Bonds are held by a syndicate / informal trust, how do we update our details?
    • Expand/collapse listOur Bonus Bonds are held by a club / society, how do we update our details?
    • Expand/collapse listWill I get paid out all in one payment?
    • Expand/collapse listHow many Bondholders are remaining and what is the total balance of funds held in the Scheme?
    • Expand/collapse listIs there a chance I won’t get all my money back?
    • Expand/collapse listHow can I ensure you can contact me and that you have the correct bank account?
    • Expand/collapse listCan I get paid out in cash or cheque?
    • Expand/collapse listMy child has Bonus Bonds, how do I ensure they receive their money when the Scheme is wound up?
    • Expand/collapse listIf you can’t contact bondholders before the wind-up is complete, what will happen to the money?
    • Expand/collapse listWill prize draws continue during the wind-up process?
    • Expand/collapse listWhat happens with the investment returns realised during the wind-up process?
    • Expand/collapse listI’m not happy, how do make a complaint?
    • Expand/collapse listI live overseas, how do I update my details or receive payment?
    • Expand/collapse listHow do I know if my cash in request will be processed?
    • Expand/collapse listI live overseas and I sent in a cash in request before the end of October, will it be processed?
    • Expand/collapse listThis is the first I have heard about the Bonus Bonds Scheme winding up – What can I do?
    • Expand/collapse listI wasn’t aware that my funds would be ‘locked in’ until the Bonus Bonds Scheme is wound up, what can I do?