Contact us

If you have any questions or wish to change your address or how you receive email communications from us, you'll find details here.

• Ways to contact us
• Change of address
• Media enquiries
• Feedback and ideas
• Complaints procedure

Change of address

To change your address you may:

Change your details at any New Zealand branch of ANZ; or

Download and complete a Bondholder Information Update Form (PDF 42kb) (also available at any New Zealand branch of ANZ or your local PostShop), and take it into any New Zealand branch of ANZ or your local PostShop; or post it to:

Bonus Bonds Centre
FreePost Bonus Bonds
PO Box 898
Dunedin 9054
New Zealand

Please remember to include your bondholder number, your previous address and to sign the form.

Media enquiries

Please email us via our email enquiry form and select 'media enquiry' in the 'type of enquiry' selection box. Your email will go directly to our Media Relations office.

Go to the 'Enquiries and comments form'.

Feedback and ideas

If you have feedback on our website or ideas you would like to share with us, please complete our email Enquiries and comments form and we'll endeavour to respond within five business days.

Go to the 'Enquiries and comments form'.

Complaints procedure

Should you encounter a problem with Bonus Bonds, we'd like to fix it for you. Please contact our Bonus Bonds customer services team in the first instance and we will do our best to resolve your issue. You can contact us in a variety of ways, please choose the option that you prefer.

Email us	Write to us	Call Us
Complete our email enquiry form from our website bonusbonds.co.nz or MyBonusBonds customers can send a message using Bondmail, our secure email service.	Bonus Bonds Centre FreePost Bonus Bonds PO Box 898 Dunedin 9054 New Zealand	0800 BONDS 4U (0800 266 374) or +64 3 474 1299 from overseas.

Complaints procedure

If you are not satisfied with the outcome or have a complaint about the Fund, this can be made to ANZ Investment Services (New Zealand) Limited, ("the Manager") by writing to;

The Head of Bonus Bonds
ANZ Investment Services (New Zealand) Limited
Level 5, National Bank House
170–186 Featherston Street
P O Box 1791
Wellington

You can also ask ANZ's complaint resolution team to review the steps taken to resolve your complaint providing you have already asked Bonus Bonds to help you, without success. The team is experienced in dealing with difficult or complex complaints and they will independently review your concerns along with Bonus Bonds response to your complaint.

ANZ Customer Relations
Private Bag 92210
Victoria St West
1142
Auckland
Telephone: 0800 560 555

The Manager is required to be a member of an approved dispute resolution scheme under the Financial Service Providers (registration and Dispute Resolution) Act 2008. If you have followed the Manager's complaints procedure including a review by the ANZ complaint resolution team, and you remain dissatisfied with the Manager's decision you may refer your complaint to the following approved dispute resolution scheme:

The Office of the Banking Ombudsman
BP House, 20 Customhouse Quay
Freepost 218002
PO Box 10-573
Wellington 6143
Telephone: 0800 805 950

The Banking Ombudsman will generally refer all complaints that have not been fully considered by the internal complaints process, back to ANZ or Bonus Bonds before they will take up an investigation on your behalf.

In the unlikely event we are unable to help you; you may also contact the Trustee:

Trustees Executors Limited
Level 5, 10 Customhouse Quay
Wellington 6011
New Zealand

The Trustee is required to be a member of an approved dispute resolution scheme under the Financial Service Providers (Registration and Dispute Resolution) Act 2008. The Trustee is a member of the Financial Services Complaints Limited scheme.

In the event that your complaint is not able to be resolved with the Trustee you may contact the Trustee's approved dispute resolution scheme:

Financial Services Complaints Limited
PO Box 5967
Lambton Quay
Wellington 6145

Telephone: 0800 347 257 or (04) 472FSCL (472 3725)
Email: info@fscl.org.nz
Website: www.fscl.org.nz